Cancellation Policies

For cancellations, according to our policy you have to consider the following criteria:

• 10% cancellation fee applies for all cancellation requests with a notice of more than 24 hours before the scheduled service.
• No refund or credits are available for any cancellation request made less than 24 hours before the time of the scheduled service.
• For cancellations due to events out of our or your control, please see below:

A monetary refund will not be possible in situations where the trip must be cancelled, interrupted and/or deferred for reasons of force majeure/events beyond our control, such as, but not limited to, weather, hurricanes, earthquakes, acts of terrorism, pandemics, wars, etc.

We will let you suspend or reschedule a service that has been interrupted due to force majeure/events beyond our control with a credit of the amount paid or service not used. This credit or service not used will be available towards a new booking with an expiration date of up to 12 months, starting from the date of the original service date.

In case there is a variation in price for the new booking, you will be required to cover the difference to complete the new reservation.

These cases will be reviewed and evaluated by our contact center to provide you with a proper solution/mutual agreement.

If you need further assistance contact us.

Phone number

Schedule is from 8am to 10pm Eastern Daylight Time

• Toll Free USA/Canada - 1-888-290-4506
• When in Mexico (998)-980-2469